Privacy Policy | Howdy

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Delivery Policy

Overview:

At HOWDY every order is a special ‘make to order’, so that customer truly enjoys the taste & freshness same as right from Kitchen. Therefore, to make this possible we try our best to send your order via fastest & best logistics all over Lahore in an amazing tamper proof dual packing, to keep the taste and freshness intact.

Delivery Policy:

Delivery at HOWDY in free of charge The given address should be under the vicinity of the delivery area of the restaurant. The availability of the menu item as well as the quantity adhering to the delivery policies. For large orders of above 50people a pre-order is required at least 2 hours before the time you want the food to be delivered. In case of unavailability of menu items, you will be informed instantly and your order will not be placed or you can change the order. Delivery timings may delay on public holidays and weekends. The prices shown on our menu are exclusive of all taxes. You may call the restaurant to trace your order status.

Cancellation:

Customer can cancel the order in first 5 minutes of placing the order in case the customer wants to cancel after the specified time HOWDY will not be able to entertain the customers.

No Show:

In case the order is delivered and the customer does not show up or does not receive the order customers number and address will be added to the black list for future deliveries.

Payment Methods:

We at howdy have two methods of payment: COD (cash on delivery) the customer will receive the order and pay our delivery rider at the time of delivery . Online payment: HOWDY offers you to shop and pay online via your Bank Credit or Debit Cards (Visa ✫ MasterCard)

Returns:

    • Wrong Food Delivered:

If you ever receive, a different cuisine from the one mentioned in your receipt then we beg your pardon. Please let us know immediately so that we can get you the right one delivered. We will never charge for delivering it.

    • Delay:

We are aware of your hunger pangs when you call us. We always try our best to get you your ordered meal within the delivery time. However, if for any reason, there is a delay then you have full freedom to cancel your order or howdy will compensate in the best way possible.

    • Bad Food:

We always prepare your food with care and use only the freshest ingredients for it. Your health is our priority. If you ever find spoilt food delivered to your house or have any complaints pertaining to careless packaging and uncared delivery, then please contact us.

    • Missed your food:

Even though it is a rare case, you might notice that we missed on one of your ordered food items. Please contact us if this happens. We will redeliver it, free of cost. You are free to cancel the missed cuisine and we will refund your money. We're all about Quality at HOWDY We assure you the authenticity and quality of food.

Privacy:

HOWDY is responsible for your privacy protection. We are a committed group and you can trust us with your personal information. Stay assured that any personal facts shared by you would always remain private.

Disclaimer:

We might alter any information on the website at any time without any prior notice. The changes might occur in our food products, their prices or our services. We may revise the Featured Deals as listed on our Website. This could occur at any time. If you face any doubt, regarding the contents of a cuisine as presented in our menu then you are free to confirm it from us. In the case of any doubt pertaining to allergy warnings, call us immediately to verify it. Contamination possibilities are common. So, as a customer, you need to be aware of it but we at howdy make sure to avoid such inconveniences. We expect you to read the above-mentioned points and understand it. We hope that you have approved and accepted everything pointed out.

Why should I create an account?

If you create an account, you can shop next time without entering all personal and shipping details again. You can also have your list of frequently ordered items and hence can easily repeat them. Customers with account can also get details of our specials and promotions instantly.

Can I cancel the order?

You have all the right to cancel/modify the order before your order is confirmed. However, you cannot cancel the COD order at your doorstep.

Can I modify my order?

You can call us to have your order changed. In case of online payment the staff will guide you further.

What are the types of payments do you accept?

We accept all types of Visa and MasterCard- Credit and Debit.

Can I pay when I receive my order?

You cannot pay when you receive it. You need to pay at the time of checkout.

Can I place an order and pick-up?

Yes you can place your order online and pick-up from our respective branches. Our customer service rep will contact you with pick-up time and date. The customer rep will guide you about pick-up.

Why cannot I add a product to my cart when it is shown on the website?

This is due to the product not in stock or available in-store only.

What do We Collect?

1.Any personal Data like Name, Email, Phone or Address you submit will be retained by HOWDY for as long as you use the Services and Systems provided on the App/Website. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 5 years.

2.Unless we are obligated or permitted by law to do so, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.

3.All personal data is stored securely in accordance with the principles of this policy. For more details on security see “Security”section below.

Why do we collect data?

Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our App/Website. Specifically, data may be used by us for the following reasons:

1.Internal record keeping

2.Improvement of our products / services

3.Transmission by email of promotional materials that may be of interest to you

4.Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customize or update the App/Website.

Third Party Websites and Services:

HOWDY may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal Data provided by Users of this App/Website. Any Data used by such parties is used only to the extent required by them to perform the services that HOWDY requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy.

Controlling Access to your Data:

Wherever you are required to submit Data, you will be given the options to restrict our use of that Data. This may include the following:

Use of Data for direct marketing purposes.

Sharing Data with third parties.

Your Right to Withhold Information:

You may access certain areas of the App/Website without providing any Data at all. However, to use all Services and Systems available on the App/Website you may be required to submit Account information or other Data.

You may also restrict your internet browser's use of Cookies. For more information, see Cookies section 13 below.

Cookies

1.Howdy may set and access Cookies on your computer. Cookies that may be placed on your computer are detailed in Schedule 1 of this Policy.

2.A Cookie is a small file that resides on your computer's hard drive and often contains an anonymous unique identifier and is accessible only by the App/Website that placed it there, and not by any other sites.

3.You may at any time decide to delete the Cookies. Though this would not in any way stop you from accessing the App/Website, it may however, result in loss of any and all information that may enable you to access the App/Website more quickly, seamlessly and efficiently.

4.You can at your discretion at any time choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details, please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the App/Website

5.You are not obligated to accept Cookies and may modify your browser so that it will not accept cookies. The browser you use to surf the web not only allows you to see the cookies that you have got but also allows you to control their use. You can control them by allowing them, deleting them individually or deleting all of them. You can also set your browser to not accept cookies altogether. If this option is selected, you should be aware that many websites/apps will not function properly or at all. It may be possible to set your browser to not accept cookies and ask for your consent before each cookie is set on your device. This gives you control over what is set on your device, however has the drawback of slowing down your browsing experience. There are different levels of control too. You are able to prevent just third party cookies being deployed, effectively opting out of behavioral advertising, and some even allow you to block specific companies you do not wish to deploy a cookie, instead of selecting all companies.

Accessing your own Data

14. You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.

15. You also have the right to ask us for a copy of your personal Data on payment of administration and processing fee.

Security

Data security is of great importance to HOWDY and to protect your Data we have put in place necessary and suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

How Can User Request Data Deletion:

You can request your data to be deleted anytime by:

1.Sending us an email on the official address

2.Reaching out to our designated staff members thorough any other communication channel

*Your data will be deleted within the duration of 35 days after your verification.

How to contact us

You can contact us at any time if:

1.You have questions or comments about this Privacy Statement.

2.You wish to access or correct inaccuracies in our records of your personal information.

3.You have a complaint about how we have treated your personal information.

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